Zephaux Trust Hub

Operated by KATIE HAAKONSON doing business as Zephaux. Website: zephaux.com. Updated October 29, 2026.

What is available today?

Zephaux has a business configuration workspace, internal calendar tools, service records, and a Test Lab simulator. Live AI phone answering and automated dispatch are in development. Booking requires controlled activation. Owner SMS sending remains disabled pending campaign approval and real delivery validation. Billing and business notification email are not active.

Demonstration callers, businesses, prices, and appointments are illustrative. A simulation is not a live call, confirmed job, testimonial, or customer outcome. No missed-call guarantee or SOC 2 certification is claimed.

AI usage and recording permission

These are requirements for voice activation, not a claim that a live agent is connected today.

The greeting must say the assistant is AI and identify the business it serves.
Before recording or retaining a transcript, ask for affirmative permission and explain that the business owner can review it to check answers and scheduling.
Silence, an unclear answer, or continuing the call does not grant permission. Recording must remain off until consent is captured.
If permission is declined or withdrawn, use a verified non-recorded alternative or offer a human contact option. Do not promise a non-recorded mode until the provider supports and has passed that test.
The owner must review the actual provider, transcript access, retention and deletion behavior before activation. No 24-hour audio deletion promise is currently made.

Required greeting example: “Hi, I’m Aria, the AI assistant for [business]. May this call be recorded and transcribed so the business owner can review my answers and any appointment details?” The final greeting must identify the actual business.

AI can make mistakes. It must use approved business information and verified tools, explain uncertainty, and offer follow-up when it cannot answer. This notice does not authorize using caller content to train a general-purpose AI model.

Owner control over answers, estimates and appointments

Prices and estimates: Only use owner-approved fixed prices, ranges, or inspection-required rules. Explain call-out fees, after-hours charges, exclusions and whether a number is an estimate before a customer accepts. Unknown prices require owner review.
Scheduling: Confirm only after the scheduling tool succeeds. Respect timezone, hours, holidays, duration, travel buffer, service area, staff eligibility and existing bookings. A failed or conflicting booking is a request, not a confirmed appointment.
Exceptions and urgent requests: Emergency exceptions need explicit owner approval and a reachable escalation path. Do not invent technician acceptance or arrival times, bypass scheduling conflicts, or make an unapproved price commitment. Immediate danger requires emergency services; Zephaux is not an emergency response service.
Setup and changes: Collect the business essentials first, clarify missing details as needed, and require owner review before activating or changing rules. AI onboarding and automated troubleshooting are planned; they are not currently live support agents.

Optional Zephaux owner SMS alerts

The current program covers Zephaux-branded new-lead and booking alerts to enrolled business owners about their own accounts. It does not cover marketing or messages to the businesses’ customers or crews.

Owners enroll using an unchecked, optional consent box in their authenticated Profile. Consent is not a condition of purchase. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for assistance. START removes suppression but does not replace fresh profile enrollment. Recording SMS consent does not enable sending.

Mobile numbers and SMS opt-in information are not shared with third parties for marketing. Read the SMS terms and view the actual consent component.

Privacy, security and contact

Read the Privacy Policy and Terms of Service for data processing and service conditions. The workspace uses HTTPS and owner access controls. No independent security certification, absolute security, or uninterrupted availability is claimed.

Support contact: connect@zephaux.com. Inbound support email delivery still needs verification; an email link is not a response-time guarantee.