Resources — Phone Intake, Call Forwarding, and Dispatch Guides
Practical guides for solo and small service businesses. Whether you are evaluating Zephaux or just want to tighten how your shop handles phone calls, these articles cover the fundamentals of call forwarding, phone intake, and quoting.
Call Routing
Call Forwarding vs Number Porting
Understand the difference between conditional call forwarding and permanent number porting. How each works, carrier variations, and why forwarding lets you keep your existing number.
Read the guide → Phone IntakeLocksmith Phone Intake Checklist
A practical checklist for locksmiths answering phone calls: service type, location, vehicle details, urgency, pricing approach, and dispatch information.
Read the checklist → Pricing & SchedulingPhone Quotes and Arrival Windows
How to configure phone quotes (fixed, range, inspection-required) and arrival windows for service businesses. Refuse unsupported prices and route to owner.
Read the guide →Related pages
- How Zephaux Works — the four-step setup process and what is available today versus what requires a voice provider.
- Zephaux for Locksmiths — locksmith-specific configuration for emergency routing, automotive and residential intake, and after-hours handling.